Returns & Replacements

Return Policy If you are not satisfied with a product, please contact us at sales@jnaindustries.com within 30 days of receipt. A refund may be arranged excluding freight charges upon inspection. Returned merchandise is also must be shipped in the original packaging, freight prepaid, unused, and in a resalable condition.

Returned merchandise is also subject to a 30% restocking fee. J&A inspects all returns and reserves the right to refuse credits on damaged, used, or non-resalable items. Your only obligation is the freight charge and stocking fee where applicable provided your return is complete with original packaging, all documentation, warranty cards, hardware, etc.

J&A reserves the right to authorize product returns after 30 days have passed from the invoice date. If the product is accepted after this period, it is subject to a 30% restocking fee and a credit will be issued. Shipping and handling charges are non-refundable for all returns. The customer is also responsible for return shipping charges, insurance, and shipment tracking for returned merchandise. For certain returns, please note that while shipping labels with RMA # maybe issued for your convenience, return shipping charges may be incurred depending on the reason(s) for the return request. If an order ship prior to the cancellation request, the customer is responsible for any freight charges incurred.

Certain Products are Non-Returnable and/or Non-Cancelable. Once you place an order for custom-cut, customer built, or special-order items, your order is considered non-cancelable. Any custom-cut, customer built, or special-order items purchased by you are also non-returnable. Leased and hazardous items are also non-returnable. Contact sales@jnaindustries.com service for a complete list of applicable products. Some standard items are also a non-returnable example, All Feeder racks, any modified products, ICT fixture shelf, and cart, please make sure to discuss the items with sales.